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Q&A

Why does Vacationstayz not charge fees?

Vacationstayz does not charge a fee to the traveler, EVER. Our model is to connect travelers to owners or property managers.

What is your cancellation policy? 

VacationStayz does not institute a cancellation policy for the stay – this is fully in the hands of the owner. 
 
Do you do guest screening? 
 
Owners are responsible for doing their own guest screening. We are simply matchmakers. 

Is Vacationstayz part of a larger company?

Vacationstayz is a brand of Castle Stayz LLC. We are not affiliated with any of the other travel sites that provide any similar type of booking company.

How does Vacationstayz model work?

We pride ourselves on being a matchmaking service between the guest and owner. Our model is simple. There is no cost to the traveler and the owner pays a listing fee to be on the platform. 

How will listing fees be used?

Listing fees will go directly into the marketing plan. Our goal is to find amazing guests and matching them with incredible properties. We will also invest in the site interface, user experience, and site analytics. 

What if I have an idea for Vacationstayz to improve?

We welcome all comments and suggestions. We want to make the site better and it is the users that have some of the best ideas. If you have any suggestions on improvements please do not hesitate to write us and share the idea.

Does Vacationstayz share my data or information?

No. We will never share your data or information with any other members or external companies. We know your data is very sensitive and it should not be shared in any way.

Why doesn’t Vacationstayz offer payment processing?

We want the control to be between the guests and the owners. Most owners and managers have different options they wish to use. We do not want to disrupt or force them into using a platform they are not comfortable with.