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Q&A

Why does Vacationstayz not charge fees?

Vacationstayz does not charge a fee to the traveler, EVER. Our model is to connect travelers to owners or property managers. We want the traveler to have the best experience possible because they are the ones spending the money for their vacation. 

What is your cancellation policy? 

VacationStayz does not institute a cancellation policy for the stay – this is fully in the hands of the owner. 
 
We do have our own cancellation policy for the commission fee though. If the guest cancels more than 14 days in advance, the fee is refundable. The owner may choose to pass this fee on to the guest. 
 
Do you do guest screening? 
 
Owners are responsible for doing their own guest screening. We are simply matchmakers. 

Is Vacationstayz part of a larger company?

Vacationstayz is a brand of Castle Stayz LLC. We are not affiliated with any of the other travel sites that provide any similar type of booking company.

How does Vacationstayz model work?

We pride ourselves on being a matchmaking service between the guest and owner. Our model is simple. There is no cost to the traveler and the owner pays a commission when the match is made. We also offer a premium service. 

How will commission fees be used?

The majority of the revenue will go directly into the marketing plan. Our goal is to find amazing guests and matching them with incredible properties. We will also invest in the site interface, user experience, and site analytics. 

What if I have an idea for Vacationstayz to improve?

We welcome all comments and suggestions. We want to make the site better and it is the users that have some of the best ideas. If you have any suggestions on improvements please do not hesitate to write us and share the idea.

Does Vacationstayz share my data or information?

No. We will never share your data or information with any other members or external companies. We know your data is very sensitive and it should not be shared in any way.

Why doesn’t Vacationstayz offer payment processing?

We want the control to be between the guests and the owners. Most owners and managers have different options they wish to use. We do not want to disrupt or force them into using a platform they are not comfortable with. 

Is it free to list my property on Vacationstayz?

Yes. It will always be free to list a property. We offer a free account that includes a free listing and free booking. Premium membership listings will have additional visibility. 

If I change my mind on the premium membership, can I get a refund?

Yes. If you sign up for a membership option and decide it is not right for you we will pro-rate your membership fee and refund you the unused portion. No questions asked!